Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)


Health, Human Services and Public Policy


Collaborative Health and Human Services


The Veterans Transition Center of Monterey County assists homeless veterans and their families in reducing barriers with housing, income, and healthcare. Many clients create issues consciously or unconsciously for themselves and staff due to mental illness related to trauma from childhood or military. Which leads to even greater issues when they self medicate with substances. Three contributing factors of veterans developing daily issues at the Veterans Transition Center with staff are mental health issues, substance use disorder, and further mental health problems due to inability to afford housing. Three consequences due to homeless veterans with mental illness and substance use behavior are having to live in uninhabitable places, reliance on high government spending for homeless services, and contribution to an increasing homelessness issue in California. A document was created to provide staff members a resource for understanding basic recommended strategies when working with clients that have mental health and substance use symptoms in a safe manner and ultimately move forward to accomplishing overall goals. The findings from the interviews were that clients that were asked about their emotions responded well to case management services and training is important when working with clients that have symptoms of psychosis and threatening behavior. Recommendations are to have new hires utilize the document created as a quick reference when issues develop while working with clients.

Additional Files

Frerkson.C_Capstone-Project.pdf (74 kB)