Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)


Liberal Studies


Liberal Studies

First Advisor

Patty Whang


The focus of this Capstone Project is on improving the experiences of students who transfer from a community college to a university. Students need support before, during, and after they transfer to a university because transfer students make up a significant portion of the student population. Also, it is argued that a lack of support can negatively impact engagement and interest in the school. The primary stakeholder perspective chosen were first-generation transfer students, first-semester transfer students, and graduated transfer students because they have lived and gone through the process of transferring to a university. Three action options emerged from an analysis of the data and were explored to address the issue presented. Having the transfer center on the university's main campus is argued to be the most effective way to help prospective, new, and continuing transfer students learn about transfer services provided by the university.