Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)


Health, Human Services and Public Policy


Collaborative Health and Human Services


Decades of research express the need to strengthen the trust between minority groups and the healthcare system through addressing and reducing cross-cultural miscommunication. Though Central Coast VNA and Hospice is a well-established organization, the rate at which underrepresented individuals (i.e., LatinX, Asian, African American, Pacific Islander) access their services is low. Issues contributing to the low number of underrepresented individuals include language barriers, a poorly structured system, and a lack of cultural competency training among the staff. The result is an underserved population, a failure to meet the agency’s mission, and a perpetuation of systemic racism. To address this problem, the capstone project asked staff to participate in a training seminar that delivered cultural literacy curriculum through five methods and used multiple surveys to analyze their effectiveness. Findings revealed a need for change in training and procedures and affirmed the demand for greater cultural literacy awareness and education.