Document Type

Capstone Project (Campus-Only Access)

Degree Name

Bachelor of Arts (B.A.)


Health, Human Services and Public Policy


Collaborative Health and Human Services


In 2020, 37.2 million Americans were living in poverty in the United States (Census, 2022). Poverty increases the likelihood of housing insecurity and family evictions. The COVID 19 pandemic exacerbated both poverty and housing insecurity. To address this issue, the Community Action Board (CAB) of Santa Cruz County implemented a program to help the community access federal and state funded Rental Assistance funds. Yet many families in need were not able to complete applications to these funds in Santa Cruz County. This capstone project focused on identifying the barriers faced by residents in need and created an educational intervention to aid families overcome the identified technology barriers keeping them from rental assistance funds. The assessment results revealed that out of the 10 families that participated in the pilot program designed by this capstone project 7 were able to obtain rental assistance aid. It is recommended that CAB continues designing and implementing interventions that aid families overcome technological barriers that keep them from accessing public programs.

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