Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)


Health, Human Services and Public Policy


Collaborative Health and Human Services


Health Projects Center is a non-profit corporation established in 1980 with the primary aim to support Monterey County residents ability to age safely at home. The Multipurpose Senior Service Program serves seniors who are 65 years old or above. The micro level problem includes too few seniors in Monterey County are able to access needed support services. Macro level problem includes too many seniors facing shortages in long-term home health care. This research project aims to inform Health Project Center about their current client’s needs and the types of services that could be added to meet those needs. Surveys were used to ask clients how satisfied they are with the current services and what new services are needed. The expected short term outcome is to increase HPC case manager awareness about client needs. Findings include learning that clients are satisfied with most of their services and want emotional support services added. Recommendations include advising Health Projects Center to expand their services and follow up with clients.