Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Science (B.S.)


Human Development & Family Science


Human Development and Family Science

First Advisor

Rob Weisskirch


When volunteering with individuals without housing, volunteers may not know what to expect or how to act when assisting this population. Without proper preparation, these volunteers may end up further marginalizing the population they are working with, putting themselves in danger, or failing to assist these human beings. When volunteers know more about how to assist these individuals in need, they can properly manage each client’s case and assist them in receiving proper aid. In order to address preparedness for volunteers working with these vulnerable populations, I have created an instructional video addressing proper rapport building, understanding needs and correct case management for new volunteers at Community Health Engagement in Salinas, California.