Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Science (B.S.)


Health, Human Services and Public Policy


Collaborative Health and Human Services


Community Bridges Nonprofit serves thousands of Santa Cruz County residents through its ten programs across the life course. One of these is the Family Resource Collective (FRC), in which four centers deliver a variety of services aimed at meeting the basic needs of local families. The rising national cost of living and barriers to public benefit support are causing families across the United States to struggle to meet their families’ basic needs. Locally, many families are facing threats of displacement and need greater access to social support services. This project involved a comparative analysis of the four FRC programs between 2021-2022 survey years, closure of the survey feedback loop with participants using the Listen4Good approach, and creation of an updated services chart to increase awareness of available programs offered at each site. Next steps include the implementation of participant feedback within the FRC and the distribution of the 2023 survey.