Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)


Health, Human Services and Public Policy


Collaborative Health and Human Services

First Advisor

Thomas Rogers


When a parent gets told their child has cancer it is a life changing and devastating moment. Although there are many factors that cause pediatric cancer, one thing remains constant. Families need to feel supported during these difficult times as their main priority is being with their child. Jacob’s Heart Children's Cancer Support Services is a nonprofit organization in California that operates on donations, grants, staff and volunteer support to alleviate burdens accompanied by a pediatric cancer diagnosis. Volunteers are vital for nonprofit organizations as they provide dedication to fulfill the organization's mission. Surveys were conducted to measure the effectiveness of the volunteer program at Jacob’s Heart. It was predicted to have over 20 surveys filled out via Google form by volunteers. The findings from this project indicate that Jacob’s Heart should establish clear communication, provide orientation, and acknowledge volunteers to ensure engagement and encourage a strong volunteer base.