Date

12-2017

Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)

Department

Health, Human Services and Public Policy

Abstract

IHSS My Source is a smartphone application intended for a field research project as well as an evaluation process with the purpose of tracking and connecting clients to community resources. As a result, it is difficult for Social Workers to follow up with all clients regarding unmet needs. Implementation method began with gathering client data. IHSS My Source, a smartphone application implemented by the Monterey County Department of Social Services, division of Aging and Adult Services, department of In Home Supportive Services to have all community resources listed in one organized and easy to access smartphone app. Expected outcomes are to connect all clients to referrals. My recommendation for IHSS is to take advantage of the high technology we have today to keep assisting clients. My other recommendation is to implement IHSS My Source as a permanent tool for Social Workers. Monterey County IHSS Social Workers will have an updated system to work with and lead to improvement in customer service making sure client’s health needs are met.

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