Date

5-2025

Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Science (B.S.)

Department

Health, Human Services and Public Policy

Major

Collaborative Health and Human Services

Abstract

This qualitative study at the Monterey County Public Defender’s Office explored client experiences within the mental health diversion program. The research was prompted by a noticeable discrepancy of high case dismissal rates that appeared to be linked to declining client engagement rather than successful program completion. Twelve clients were interviewed and categorized into two groups: active participants and program graduates. Additionally, two lead attorneys overseeing diversion cases were interviewed to provide further insight into the program’s impact and potential strategies to strengthen client engagement. Through analysis, six key recommendations emerged: (1) a participant checklist packet, (2) Employment Connect partnerships, (3) transportation assistance via bus passes, (4) an emergency support kit, (5) court and appointment reminders, and (6) sealed record training. These recommendations were presented to key stakeholders, including attorneys, a psychiatric social worker, and the Prop 47 grant manager, who identified their top priorities for implementation This research achieved its purpose, as clients' voices shared through interviews successfully persuaded attorneys to adopt three of the six recommendations and to propose further research to identify additional contributing factors affecting client engagement.

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