Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)


Social, Behavioral & Global Studies


Social and Behavioral Sciences

First Advisor

Michelle Lewis


The aim of this study was to examine first-generation students’ satisfaction with advising services from the Center for Advising, Career, and Student Success at California State University, Monterey Bay (CSUMB). To this end, a survey was administered to 78 first-generation students at CSUMB. Concepts from the Developmental Academic Advising Model created by Terry O’Banion were applied in the analysis of data to explore the quality of information provided by advisors during advising sessions. Also, concepts from Social Cognitive Theory by Albert Bandura were applied to examine how academic advising affect students’ self-confidence and strategies for developing academic and career objectives. The findings indicate that CSUMB first-generation students are satisfied with the walk-in and advising services. However, the findings also point to the need to improve the advising and information provided by academic advisors to ensure that CSUMB students have a positive college experience.