Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)


Health, Human Services and Public Policy


Collaborative Health & Human Services


The Veterans Transition Center has been providing supportive housing services to homeless veterans in Monterey County since 1998; helping over sixteen thousand veterans. The broader problem is that there too many homeless veterans in Monterey county. The problem at Veterans Transition Center is the workflow between case managers. The Case Management Resource Binder will also help incoming case managers and interns learn about available resources for veterans. The purpose of the project Case Manager Resource Binder is to increase knowledge of resources for veterans, improve work flow and outline duties of a case manager. The finding of the Case Management Resource Binder is going to be used to help new case managers and interns at the Veterans Transition Center. Also, in the findings case mangers improved their quality of services to clients. Next, steps for the agency would be to make an online version of the Case Manager Resource Binder to continue to update information.