Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)


Social, Behavioral & Global Studies


Social and Behavioral Sciences

First Advisor

Michell Figueroa


In this capstone project, the focus is on student support services that are offered to non-traditional students at California State University, Monterey Bay (CSUMB). The university is classified as a Hispanic Serving Institution (HSI), a section of non-traditional students. The project consists of the students’ perspectives about the support programs as well as how it correlates to their overall experience at CSUMB. A questionnaire was administered to students to ask about their satisfaction and knowledge of student support services. In addition, the Transfer Student Success Center was observed as part of the case study to further discuss options offered on campus. Tara Yosso’s Community Cultural Wealth and William J. Goode’s Theory of Role Strain will be applied to examine the life that non-traditional students live in day by day. The findings indicate that non-traditional students today refute previous studies that label them as timid and unknowledgeable about campus services. Although, they also show a need for financial and mentor support.