Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)


Health, Human Services and Public Policy


Collaborative Health & Human Services


Isolation amongst seniors is a serious issue that affects more than a quarter of the United State’s population. This figure will rise as the Baby Boomer population continues to age. Risk factors leading to isolation in seniors include but are not limited to personal choice, fear of injury, and social connectedness. If left unaddressed, the consequences of isolation in seniors are grave and include a lack of access to essential resources, feelings of loneliness, and death. Seniors with medical conditions or other disabilities are more vulnerable to isolation and are more likely to suffer a decline in health as a result of being unable to care for themselves. A possible solution to addressing isolation while providing seniors in need with care is to connect them with caregivers who can provide care and supportive services at home. The Monterey County Public Authority for In-Home Supportive Services helps to address this issue by connecting seniors and individuals with disabilities who are vulnerable to isolation with qualified caregivers. This paper discusses the results from a customer satisfaction survey that was mailed to Monterey County IHSS providers and offers solutions to improve customer service delivery to IHSS providers and recipients in hopes of increasing the number of seniors that are connected with caregivers.