Document Type

Capstone Project (Campus-Only Access)

Degree Name

Bachelor of Science (B.S.)


Health and Human Services


Santa Cruz County Health Services Agency has responded to the COVID-19 pandemic by creating a Case Investigation and Contact Tracer team to reduce the spread of COVID-19. An individual's occupation, living situation/exposure, and underlying medical conditions impact the likeability of being exposed to COVID-19 and its severity. Barriers to service delivery include distrust in public health staff, misinformation about the disease, and disbelief in the gravity of the pandemic. Further transmission of COVID-19, there may be an increase in hospitalizations and deaths, the ban of mass gatherings will be prolonged, and there will be an increase of inequalities by race/ethnicity. Participating in the team will increase the likelihood of reaching out to more people and reduce the spread of COVID-19 through linkage to services and increasing access to reliable information. Findings suggest that there is a good foundation for addressing COVID-19, that could benefit from further resources and implementation of stricter guidelines as cases continue to rise.

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