Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)


Health, Human Services and Public Policy


The Central Coast Visiting Nurse Association and Hospice provides home medical care and end-of-life services to people across Monterey, San Benito, Santa Cruz, and Santa Clara counties. This project was designed to address the problem of underuse of hospice and palliative care services. Contributing factors include misconceptions about hospice and palliative care, negative stereotypes associated with end-of-life methodology, and fear and discomfort in facing the death of loved ones. These factors frequently result in negative consequences, including late admission to programs, greater financial costs to patients and families, and greater discomfort for end-of-life patients. The project consists of an educational video intended for individuals and families transitioning into palliative care. The video addresses common misperceptions and frequently-asked questions. Responses gathered from feedback at the agency indicated favorability towards the video, and interest in potential implementation in the agency’s website. Recommendations include ensuring widespread accessibility of content through use of closed captions or translations in multiple languages, inclusion of visual aids, and pairing video with other website content aimed at increasing understanding and accessibility.