Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)


Health, Human Services and Public Policy


Collaborative Health and Human Services


The California Department of Rehabilitation at the Gilroy branch office of the San Jose District focuses on providing services in employment readiness and success for the disability community. Historically, members of the disability community experience higher levels of unemployment rates due to their disabilities. The contributing factors are the poor connection to appropriate services and discrimination at work. Their lack of social acceptance results in individuals having lower self-esteem and less motivation to seek employment or locate resources to fulfill their employment needs. This capstone project consisted of a program evaluation survey of former consumers' regarding program success and counselor effectiveness. The intern and mentor created the survey and distributed the surveys to the counselors to pass to consumers. The completed surveys indicated that consumers were satisfied with the employment readiness support. Therefore, the recommendation for the agency is to evaluate counselor effectiveness every six months to monitor success.