Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)


Health, Human Services and Public Policy


Collaborative Health and Human Services

First Advisor

Esmerelda Maldonado


Nonprofit Connection is a new 501 (c)(3) nonprofit organization, serving as a volunteer hub, linking nonprofit ideas, organizations, and resources, located in Santa Cruz County. Nonprofit Connection supports collaboration, organizational success, and aims to assist as a liaison in the process of delivering services to people in need. The problem with a newly established non-profit organization is the nonexistence of structure. This project addresses the problem by providing written volunteer procedures regarding the required duties of each volunteer position, yearly evaluation forms to determine the quality of work, and NPC policies on ethics, professional conduct, and legal guidelines that require the volunteer’s signature to assure comprehension of their expected performance. This project had five implementation phases, 1) Reading three other Policy and Procedure Manuals, 2) Interviewing other non-profit Executive Directors, 3) Researching, creating, and gathering necessary legal documents, 4) Getting approval from the Executive Board of Directors (BOD), and most importantly, 5) Implementing First-day Volunteer Training which includes: reading the Policy and Procedures Manual and acquiring mandatory signatures on all necessary documents to serve as proof of recognition and comprehension. The outcome of this Policy and Procedure Manual will be to add structure and a guide to help volunteers stay focused on the mission, vision, and values of Nonprofit Connection, Santa Cruz County. For legality purposes the BOD should check on the legality of the Policy and Procedures Manual approximately every three years to see, if necessary, changes should be made.