Date

12-2022

Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)

Department

Health, Human Services and Public Policy

Major

Collaborative Health and Human Services

First Advisor

Adrienne Saxton

Second Advisor

Caitlin Stinneford

Abstract

Aging and Adult Services of Monterey County offers support to an umbrella of county agencies that assist older adults and people with disabilities including Public Authority and In-Home Support Services (IHSS). Public Authority manages a registry of providers who work for IHSS recipients. The providers often encountered issues that required immediate answers. Many of the questions were simple but took up much of the Public Authority staff’s time to return every message. By creating instructional videos and posting them on the Aging and Adult Services website, providers had instant access to the solution to their issues. The videos received feedback that they were informative and helpful, and were sent to the IHSS providers once they were approved by the agency director.

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