Date

12-2024

Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)

Department

Health, Human Services and Public Policy

Major

Collaborative Health and Human Services

Abstract

The Monterey County Public Defender’s Office plays a vital role in providing legal representation to low-income individuals, ensuring their constitutional rights are upheld. Although the office effectively fulfills its mandate, it aims to enhance defense support by exploring ways to reduce attorney workloads and improve service quality. This project was developed to assess attorney-to-client ratios, identify staffing needs, and evaluate the potential benefits of integrating paralegals into the team. Using a mixed-methods approach, the project included interviews with attorneys to gather insights on workload challenges and identify tasks that could be delegated to paralegal staff. Findings revealed that certified paralegals could alleviate attorneys’ administrative burdens, enabling them to dedicate more time to case preparation and client representation. The project recommends incentivizing current legal secretaries to obtain paralegal certification as a cost-effective and sustainable strategy to strengthen the office’s legal support infrastructure. Future steps include establishing partnerships for paralegal training programs and evaluating the impact of these changes on attorney efficiency and client satisfaction.

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