Date

12-2025

Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Science (B.S.)

Department

Health, Human Services and Public Policy

Major

Collaborative Health and Human Services

First Advisor

Caitlin Stinneford

Second Advisor

Elizabeth Birruete Rubio

Abstract

The‍‌‍‍‌ increasing demand for hospice care in Monterey County is a clear indicator of the rapid growth in the need for end-of-life services driven by the aging population. The project was developed at the Department of Hospice of the Central Coast, which is under the Montage Health Foundation, a non-profit organization. The community served consists of elderly people receiving hospice and end-of-life care, as well as volunteers who provide administrative and indirect support. The Volunteer Handbook aims to create a comprehensive procedural manual for hospice volunteers to improve administrative efficiency and ensure the quality of care. Interviews were conducted with administrative staff and volunteers to identify the difficulties they face and determine the essential procedures to include. A volunteer procedural manual, as the final product, is intended to facilitate office tasks, enhance volunteer readiness, and ensure continuity during periods of staff shortages. The results indicate that tools like the manual are indispensable for maintaining consistent volunteer engagement at the hospice and for operations to run smoothly. It is suggested that the organization continue to support both the physical and digital copies of the manual as a living document, updated annually to reflect changes in procedures. This initiative contributes to enhancing volunteer integration and the overall quality of hospice care services.

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Additional Files

Volunteer Handbook pdf.pdf (7776 kB)

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