Date

5-2026

Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Science (B.S.)

Department

Health, Human Services and Public Policy

Major

Collaborative Human and Health Services

Abstract

This capstone project addresses the issue of limited phone access among individuals reentering the community after incarceration, a barrier that contributes to communication challenges, missed court appearances, and difficulty accessing essential services. The project was conducted at the Monterey County Public Defender’s Office, specifically within the Mental Health Diversion and Proposition 47 programs, which serve individuals facing legal, mental health, and substance use challenges. The population served by these programs consists of low-income, justice-involved individuals in Monterey County, many of whom experience homelessness, mental health conditions, and limited access to resources. The purpose of this project was to develop a Phone Distribution Program Plan to improve communication and reduce recidivism. Project activities included analyzing client data, reviewing existing phone assistance programs, identifying potential funding sources, and producing a final report with program recommendations. Findings indicate that a lack of phone access is a significant barrier to maintaining contact with legal counsel and service providers. Although the project focused on program development rather than implementation, it successfully produced a structured, evidence-based proposal. It is recommended that the Public Defender’s Office establish partnerships with programs such as California Lifeline, secure sustainable funding, and pilot a phone distribution initiative to enhance client outcomes and reduce recidivism.

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