Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Arts (B.A.)


Health, Human Services and Public Policy


Friends Outside provides opportunities for their clients to reduce recidivism and not return to their bad habits. By using an electronic form to create an efficient intake system, the organization hopes that this will increase the number of new clients. This project is being implemented through an electronic form and “walk-in” hours in hopes to better serve potential Friends Outside clients. This project’s goal is to make a positive impact on the surrounding community. Recommendations for Friends Outside include: Training Manual and expansion of training for future interns, staff, and volunteers; fully-trained staff on all office duties, and accept “walk-in” intakes during all business hours.