Date

12-2025

Document Type

Capstone Project (Open Access)

Degree Name

Bachelor of Science (B.S.)

Department

Health, Human Services and Public Policy

Major

Collaborative Health and Human Services

First Advisor

Caitlin Stinneford

Abstract

Clients in the Mental Health Diversion Program often struggle to understand legal requirements due to the impact of mental health symptoms, which can interfere with their ability to complete the program. This capstone project was implemented at the Monterey County Public Defender’s Office within the Mental Health Diversion team, which serves individuals in the legal system with mental health challenges. The project aimed to strengthen staff communication with clients by providing a training presentation on mental-health-informed communication strategies. A post-presentation survey measured staff experience, confidence, awareness, and intention to apply the techniques. Results showed that most staff already had extensive experience and high confidence communicating with clients, so the presentation increased awareness only slightly, but many participants reported they were very likely to apply the techniques discussed. Recommendations include offering future training to less-experienced staff, expanding education to other departments, and families to further improve client understanding and engagement.

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