Document Type

Capstone Project (Campus-Only Access)

Degree Name

Bachelor of Arts (B.A.)


Health, Human Services and Public Policy


Collaborative Health & Human Services


There is a high number of older adults who are 65 years of age and older living alone in Monterey County with no supportive services assisting their needs in their homes. The Public Authority (PA) from the In-Home Supportive Service (IHSS) is responsible for ensuring that they provide the best quality of care to their consumers by finding a suitable provider to satisfy their patrons' needs. However, the lack of care providers, community awareness, and no citizenship or legal residency of prospective providers affect the recipients who are dependent on the IHSS service. Therefore, most fall in danger of being victims of neglect, financial exploitation, physical, emotional, and sexual abuse due to the lack of protective supervision and care. The purpose of the community outreach is to bring public awareness of the contributing factor that the PA and the elderly population currently lack supportive services due to insufficient caregivers registered to the PA. Therefore, this project was expected to decrease the high number of older adults who are 65 years of age and older living alone with no supportive services. By promoting and marketing the IHSS desperate need of caregivers within the peninsula area where there is a lack of sufficiency in caregivers has helped bring awareness of the disparity and a need for care providers within the PA. Therefore, by implementing community outreach through flyers, webinars, and PowerPoints, it has shown an increase in care provider applicants during the COVID-19 pandemic and gives the elderly population the essential care.

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